RoboGarden Inc. Privacy Policy
RoboGarden Inc. Privacy Policy
At RoboGarden Inc. (“RoboGarden”, “we”, “us” or “our”), we take your privacy seriously. We know that it is important for you to know how your personal information will be used and shared. Your use of our website (the “Website”) and the use of our services (the “Service”) is conditioned on your acceptance of this Privacy Policy.
What information do we collect?
When we need “Personal Information” that personally identifies you, we explicitly ask for such information when you register. Personal Information refers to information such as your name, e-mail address and other information related to our Service, including a user name and password. Aside from when you register, when you contact our customer support team, send us other communications, participate in surveys, and/or sign up for our special offers or newsletters, your Personal Information may also be collected. Additional information that does not constitute Personal Information, such as your IP address, web pages that you have visited, and any other data normally stored in website logs, may also be collected through using our Website or Service. Any information collected automatically through our Website does not include your Personal Information.
Why do we collect information?
Our goals in collecting information are to provide a customized experience and excellent technical support. We analyze user interactions and their feedback to improve our Service.
What do we do with your information?
- Using Personal Information to identify and authorize your access to our Website and Service and to audit and improve our Website, Service and features.
- To help us operate our Website and Service, we may use and share Information with certain third-parties such as our cloud storage provider, email distribution service providers, and other similar service providers. Such service providers are under an obligation of confidentiality to RoboGarden for the purpose of providing services or products for us on our behalf, including for purposes of analytics, billing and marketing. Except when required to comply with legal requirements or perform services on our behalf, when we do use such third parties, we restrict them from using or disclosing the information that we provide to them and we only provide information that is required to perform such services. Such service providers may send you e-mails on our behalf, but we will not knowingly use any child’s Personal Information for behavioural targeting of advertisements.
- We may share billing and account information for credit cards, payment cards or other payment systems collected from clients of paid versions of our service. After they have been forwarded to payment/billing, we do not store credit card or payment card numbers.
- We may also collect, using other technologies, information such as your IP address, referring website, browser type, site usage, and whether you opened emails you received from us, all of which is anonymous and non-personally identifiable information.
- We only use data collected through usage, which is information such as the numbers and frequency of visitors to the website and includes nothing that would identify you personally, in aggregate form. This aggregate data allows us to make our services attractive to as many users as possible by telling us, for example, how often users use parts of our services. To also provide you with an optimal experience, we may also provide this aggregate information to our partners and our partners may use such information to understand how often and in what ways people use our services. Aggregate information is not disclosed to a partner in a way that would identify you personally.
- In limited circumstances, we may be required to share Personal Information with third parties to comply with legal process or requirements, ensuring the security of our services, and preventing fraud or imminent harm.
- RoboGarden may disclose information collected from users associated with an educational institution or school board with other users designated by the educational institution, such as teachers and school administrators of that institution.
- As long as your account is active, we will retain your Personal Information, or as needed to provide our Service. You may cancel your account at any time using our service interface. If any problem arises when cancelling your account and you wish that we no longer hold or use your Personal Information, please contact us via privacy@robogarden.ca. Your Personal Information may also be retained and used as necessary to comply with our legal obligations, enforce our Terms of Service, and resolve disputes.
- If RoboGarden becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, your Personal Information may be transferred to the purchaser. In such an event, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
- We do not disclose your Personal Information or share it with third parties except as described herein.
What is our policy on updating, correcting or deleting Personal Information?
At any time, by logging into your account and then accessing
features to edit your profile and/or account information, you may
modify or remove Personal Information. We recommend that you
review your Personal Information periodically to ensure that it is
accurate, complete and current.
If you have forgotten your password, you may request a new
one by contacting
info@robogarden.ca. A new
password will be sent to the e-mail address you provided during
registration. For all other problems logging into our site, please
contact our technical support team.
What are cookies and how do we use them?
To collect data in order to assist our users and provide them with a more personalized experience, we use "cookies" (or other similar software) – a small file sent to your computer by a website to allow the website to temporarily store information which uniquely identifies you. We use cookies to better display our Website, save you time, provide better technical support, improve the Service, for promotional purposes, and to track Website and Service usage. Most browsers are set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some (or all) of the features and functionality of our Website and Service may not be available to you if your cookies are disabled. We may also use local storage mechanisms other than cookies, including Flash storage.
What are user choices about receiving communications from us?
If you have provided the means by which to reach you, we may use
those means to contact you to, for example, to communicate with
you about your use of our Service, send promotional offers on
behalf of RoboGarden or other businesses (without sharing your
Personal Information), or to receive a confirmation when you open
a message from us. You can always unsubscribe from our mailing
list or from any email sent to you if you do not want to receive
such communications from us.
On occasion, we may inform you of functionality, new
features, services, products, and other promotions from
RoboGarden, and send you periodic updates, tips, and newsletters.
Each newsletter will include unsubscribe instructions which will
allow you to opt-out of receiving these communications from us.
Keep in mind that even if unsubscribe from newsletters, we may
continue to send you notices relating to updates relating directly
to your account or for revisions made to this Privacy Policy or
our Terms of Service.
In order to process and respond to
your requests and improve our Service, any communication sent to
RoboGarden, including e-mail, may be retained. We are not able to
evaluate whether such communication contains confidential
information, so please do not send us any communication which
contains confidential information. We may retain or use such
confidential information as aforesaid and such retention or use
shall not be deemed as a breach of any of our obligations herein.
How do we secure your information?
To protect against unauthorized access to or unauthorized
alteration, disclosure or destruction of data, we use industry
standard security measures such as internal reviews of our data
collection, storage and processing practices and security
measures. Keep in mind that no method of transmission over the
Internet or type of electronic storage is 100% secure. We,
therefore, cannot guarantee its absolute security.
Your registered accounts are password-protected so that you
and only you have access to any Personal Information you have
entered in your account. You may edit your account information by
logging into your account. For your protection, remember to log
out of all accounts before closing your browser. After logging
out, make sure to close all browser windows. This is to ensure
that others cannot access your Personal Information if you share a
computer with someone else or are using a public computer.
Access to Personal Information is restricted to individuals
(our employees, contractors, and agents) bound by confidentiality
obligations and who need to know that information in order to
operate, develop, or improve our Service. We require all of these
individuals to agree to use your Personal Information only for the
purpose for which we provided it to them and in accordance with
our Privacy Policy.
All collected information is stored with
cloud-based servers provided by Amazon Web Services ("AWS") in a
manner that is consistent with this Privacy Policy and with
appropriate security measures to protect against unauthorized
access to or unauthorized alteration, disclosure, or destruction
of data.
How do we protect children’s privacy?
RoboGarden accounts are created by parents, legal guardians and educational institutions. We do not permit children under the age of 13 to create an account and we do not knowingly collect personally identifying information from children under the age 13 without the consent of a parent, guardian or educational institution. The Personal Information that we collect from children with the consent of parents, legal guardians and educational institutions includes your child’s name (if applicable), email address (if applicable), school affiliation, and, if provided, a picture. We may collect and store user responses and interactions with our Website and Service for the purpose of providing feedback to the user and educational institution and for compiling reports and awards. RoboGarden will not ask children under age 13 for more information, as a condition of participation, than is reasonably necessary to participate in a given activity. Any disclosure of information collected with respect to children under the age of 13 to third parties will be pursuant to an agreement of confidentiality and may be used for purposes of site analytics, billing and marketing. If any information is disclosed to RoboGarden by a child under the age of 13, that child’s parent or guardian or educational institutions may contact us at privacy@robogarden.ca to determine the information collected and/or to request changes to such information or its deletion.
Changes to this Privacy Policy
From time to time, we may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make significant changes in the way we treat Personal Information, we will post a prominent announcement on our Website and/or send you a message, and if necessary, obtain the prior verifiable consent of a parent or legal guardian if changes are made to the way we use Personal Information. Any significant changes will take effect fourteen (14) days after they are posted or communicated. After such changes take effect, you are bound by any changes to the Privacy Policy when you use the Service.
